Refund policy

Budget Shelves Returns & Exchanges Policy

At Budget Shelves, we are a family-run business that prides itself on personalized customer service, unbeatable turnaround times, and a commitment to customer happiness that big-box competitors simply can’t match. While our returns & exchanges policy includes clear guidelines to ensure fairness, we understand that every situation is unique. That’s why we pledge to review each case individually, working with you to find a solution that ensures your satisfaction. Every order matters to us, and we’ll go above and beyond to assist our valued clients—every order, every time.

A Record We’re Proud Of

We’re proud to share that as of November 28, 2024, we’ve maintained a 0% customer return rate over the past 12 months. Through our rigorous pre-shipment inspection process and our new green and sustainable packaging initiative launched this year, we’ve reduced customer exchange requests to less than 0.5%. These achievements reflect our unwavering commitment to delivering exceptional quality and service while protecting the planet.

General Return Policy

  • Returns Period:
    • Industrial shelving and steel roofing panels: 14 days.
    • Digital scales, market tents, and business supplies: 30 days.
  • Condition: Items must be in like-new condition with all components, accessories, and original packaging.
  • Non-Returnable Items: Custom-cut, modified, or assembled products cannot be returned unless defective or damaged.

Freight Shipping Policy

  • Items shipped via freight are generally considered final sale upon receipt.
  • Inspection Required: Please inspect all items carefully upon delivery from the freight carrier.
    • Any visible damage must be noted on the delivery receipt at the time of delivery and reported to us within 24 hours.
    • Photos and/or videos clearly showing the damage must be provided for any claims.

Exceptions

  • Exceptions may be made on a case-by-case basis, taking into consideration:
    • Size of the order: Larger orders may qualify for additional support.
    • Distance: Returns for long-distance shipments may not be possible due to freight costs.
    • Cost of shipping: High freight costs may limit return eligibility.
  • If you believe an exception should be considered, please contact us at sales@budgetshelves.com or call your local Budget Shelves location.
    • Requests for exceptions must be submitted within 3 days of delivery.
    • Approval is at the sole discretion of Budget Shelves Corporation and may involve additional fees.

Refunds

  • Refunds are issued to the original payment method within 7 business days after receiving and inspecting the returned item.
  • A 10% restocking fee applies to industrial shelving and steel roofing panels unless the item is defective or damaged.
  • No restocking fee applies to digital scales, market tents, or business supplies returned in unopened, new condition.

Exchanges

  • Exchanges are available for any item within the returns period.
  • If the exchange is due to a defect or damage, it will be free of charge, including shipping.

Defective or Damaged Items

  • Notify us within 3 days of delivery for defective or damaged items.
  • Photos and/or videos clearly showing the damage or defect must be provided along with proof of purchase.
  • Upon review, we will arrange a free replacement or a full refund, including shipping costs.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived defective or damaged.
  • We recommend using a trackable shipping service for heavy items like shelving and roofing panels.

Important Notes

  • Abuse of our returns process, including repeated returns of used or damaged items, may result in refusal of future returns or exchanges.
  • Returns and exchanges apply only to purchases made directly from Budget Shelves Corporation.

Contact Us

We’re here to help with any questions or concerns!